How to reset password for a customer

  1. Go to USERS > CUSTOMERS > USER LIST. 
  2. Click EDIT for the applicable user.
  3. Under additional options, select PASSWORD where you will have 2 options available:

SEND PASSWORD RESET - this option will send a password reset email to the customer's registered email address so they can create a new password.

CHANGE PASSWORD - this allows you to create a new password immediately which is great when you're on the phone with a customer.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us