How to manage customer tickets

TOOLS > CUSTOMER TICKETS

Set up departments

Click ADD DEPARTMENT to add a new department. Note: One email address per department is recommended. If you need to send to multiple recipients, it is recommended to use a distribution group. However, multiple emails can be added per department, but each must be separated with a comma.

Add description, email address, and phone number and save changes.

Customer Tickets Queue - OPTIONS to view and respond to the ticket. Other options include mark as spam, or close and are located in the drop down arrow on the right side of the screen.

Click VIEW and respond in the space provided and click respond.

After the response is submitted, you will get a successfully processed at the bottom of the screen and the status in the will display updated.