How to submit a support ticket

Customers can submit a ticket for help directly from the portal. This article will discuss the different ways to submit a support ticket. The Help menu can be found in the upper right corner of the portal and contains 2 options:

  1. Support
    • This screen will show previous submissions along with the current status of the ticket. You can click View to view the details of the ticket.
    • You can also click New Message to submit a new support request.

  1. Contact Us
    • The Contact Us screen will display a form to fill out with your questions and you can also attach documents here.
    • Once completed, click Send Message to submit your request.

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