How to submit a help ticket

Customers can submit a ticket for help directly from the portal. This article will discuss the 3 ways to submit the help ticket. The help menu can be found in the upper right corner of the app and it contains SUPPORT, CONTACT US, and SEND MESSAGE.

  1. HELP > SUPPORT

The TICKET HISTORY screen will show previous submissions along with the current status of the ticket. There is a VIEW option on the right side under options.

You can also click NEW MESSAGE and submit a new request.

NEW MESSAGE

Complete the fields and click SEND MESSAGE to submit your request.


  1. HELP > CONTACT US

The CONTACT US screen will display a form to fill out with your questions and you can also attach documents here. Once completed, click SEND MESSAGE to submit your request.


  1. HELP > SEND MESSAGE

The send message will display a pop up to create your request. Simply complete the fields and click submit to send your question.

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